Technical Support Representative

Technical Support Representative

We are looking for a talented Technical Support Representative to join the client's team and provide exceptional customer service to their clients and partners.

In this role, you will support clients by troubleshooting a wide range of issues and errors, interacting directly with operating systems and software to provide updates and patches.

Main Responsibilities

• Provide daily support to B2B clients regarding order issues, including answering questions, analyzing problems, and delivering timely solutions to restore system operations.

• Communicate clearly and effectively with clients, colleagues, and management to resolve issues promptly and ensure client satisfaction.

• Maintain detailed records of daily interactions with clients, reported issues, and solutions provided, along with any necessary follow-up actions.

• Create and implement communication cadences with clients to ensure issues are resolved in a timely manner.

• Perform other ad hoc tasks assigned by management.

Requirements

• 1+ year(s) of experience in B2B customer support or technical support roles within global SaaS companies.

• Strong written and verbal communication skills in English.

• Tech-savvy and eager to develop technical skills.

• Proficiency in Excel is a plus.

• Professional, composed, and adaptable in all circumstances.

• Ability to identify problems quickly, develop solutions, and execute troubleshooting steps efficiently.