Senior ServiceNow Developer

Overview

We are seeking a skilled ServiceNow Developer with 10-12 years of experience to join our dynamic team. The ideal candidate will have a strong background in, configuration, day-to-day administration, manage and optimize ServiceNow platform.

Responsibilities

• Set-up, configuration and day-to-day administration of the ServiceNow platform including conducting changes to the platform e.g., overseeing integration with new systems
• Responsible for error identification and remediation and ensuring that system and database management conforms to policy and standards
• Provides support to end user, support teams and suppliers (including adding users) that are involved in IT Service Management
• Manages lifecycle of change of Software versions of ServiceNow, plans and implements upgrades and conversions
• Manages instance security including password standards, user/group access, access control rules and auditing
• Monitors and maintains the agreed levels of availability, security, performance and operational capability of ServiceNow
• Day-to-day management of the product service backlog: actively limiting work in progress, removing blockers and prioritising the flow of work to ensure that the user need is paramount in all delivery
• Proactive identification and execution of platform enhancements to maximise value, inputting into roadmaps and continual improvement plans for the platform ‘Advanced’ automation including workflow and system integration
• Technical governance to ensure a seamless user experience that aligns with the platform design strategy. Responsible for technical documentation, compliance

Experience and Qualification

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Minimum 5 years of experience as a ServiceNow Administrator.
• Strong knowledge of ServiceNow administration, configuration, and customization.
• Experience with scripting (JavaScript, Glide, REST/SOAP APIs).
• Understanding of ITSM and ITIL frameworks.
• ServiceNow Admin certification
• Knowledge of Azure, Google Cloud, LDAP, SSO, and Active Directory integrations.
• Strong problem-solving, analytical, and communicati