Senior Support Software Engineer

Work Address: BGC, Taguig City, Metro Manila

Work Set-up: Onsite

Work Schedule: Monday to Friday, 8AM to 5PM

DUTIES AND RESPONSIBILITIES:

• Technical Support & Ticket Resolution: Investigate, troubleshoot, and resolve support issues; escalate complex problems as needed

• Documentation & Knowledge Management: Maintain up-to-date technical documentation, user guides, and internal knowledge base articles

• Development & Enhancements: Implement small bug fixes or feature improvements in Java/Spring Boot; participate in code reviews and QA testing

• Cloud & System Administration: Monitor AWS infrastructure, ensure application uptime, assist with deployments and release verification

• Optional AI/Automation Contribution: Support automation initiatives or AI-enabled enhancements to improve Support team efficiency

QUALIFICATIONS:

1. Technical Troubleshooting: Diagnose and resolve system and integration issues effectively

2. Documentation & Communication: Communicate technical solutions clearly to technical and non-technical stakeholders

3. Basic Development Skills: Implement fixes or enhancements in Java/Spring Boot

4. Systems & Cloud Awareness: Familiarity with cloud-based applications (AWS preferred) and enterprise architectures

5. Problem-Solving Mindset: Structured approach to analyzing technical issues and implementing solutions

6. Collaboration: Works effectively with cross-functional teams and contributes to operational efficiency

MUST- HAVE THE FOLLOWING SKILLS:

Technical Background

• Bachelor’s degree in Computer Science, Software Engineering, or a related field

• 8+ years of experience in technical support, application support, or software engineering

• Hands-on experience with Java, Spring Boot, or similar backend frameworks

• Familiarity with RESTful APIs, microservices, and cloud environments (AWS preferred)

• Experience with ticketing tools (e.g., Odoo, Jira, ServiceNow) and Agile workflows

Leadership & Personal Attributes

• Ownership & Accountability: Takes responsibility for resolving tickets and following through on issues

• Attention to Detail: Maintains accurate documentation and ensures solutions are fully tested

• Collaboration & Influence: Works effectively across teams to solve problems and implement fixes

• Adaptability & Resilience: Responds well to changing priorities and system demands

• Continuous Learning: Shows interest in learning new technologies and tools to improve support efficiency

• Professional Integrity: Handles sensitive HR and organizational data responsibly

NICE-TO-HAVE QUALIFICATIONS:

• Experience with SAP SuccessFactors or other HCM platforms

• Familiarity with event-driven architecture or middleware integrations

• Exposure to frontend frameworks (e.g., React, SAP UI5)

• Experience integrating AI/ML APIs or automation tools

BENEFITS OFFERED:

This can only be disclosed once the candidate is lined up for offer already. You can provide the usual HMO insurance entitlement, life insurance, retirement benefit, and other bonuses in

general.