Customer Support Specialist (Relocate to Indonesia)

A Customer Expert is responsible for delivering excellent customer service and ensuring customer satisfaction by addressing inquiries, resolving issues, and providing accurate information about products or services.

Key Responsibilities:

* Respond to customer inquiries via phone, email, chat, or social media.

* Provide accurate information about products, services, and company policies.

* Handle customer complaints professionally and efficiently.

* Identify customer needs and offer appropriate solutions.

* Follow up on unresolved issues to ensure customer satisfaction.

* Maintain accurate records of customer interactions.

* Collaborate with internal teams to resolve customer concerns.

* Meet service quality standards and performance targets.

Qualifications:

* Excellent communication and interpersonal skills.

* Strong problem-solving abilities.

* Customer-oriented mindset.

* Ability to multitask and work in a fast-paced environment.

* Proficiency in Microsoft Office and customer support tools.

* Good command of English (spoken and written).

RELOCATED to : TP Indonesia, BALI Indonesia