SaaS Project Specialist

About The Company:

Sobot started the CX revolution in early 2014 and has served over 5,000 brands and enterprises with millions of customers over online chat, social channels, business messaging, voice calls, etc. It is committed to providing an easy, stable, intelligent, efficient, secure, reliable, open, and compatible platform for global enterprise users to contact and communicate with their end customers.

Sobot is also the meta-authorized BSP to enable enterprises to apply for business accounts and send marketing campaigns, notifications, OTPs, and utility messages to their end customers.

Sobot has raised seven rounds of funding and received 100 million USD of Series D, led by Softbank.

Responsibilities:

• Lead end-to-end project delivery, developing execution plans and strategies aligned with product scope and client requirements.
• Dive deep into customer needs to monitor and drive plan execution, proactively identify and escalate risks, and organize customer training sessions.
• Collaborate effectively with cross-functional teams including Sales, Product, and R&D to track and resolve client issues, ensuring successful project acceptance and high customer satisfaction.
• Manage project documentation throughout the lifecycle and ensure smooth handover to the after-sales support team.

Qualifications:

• 2-3 years of experience in software project delivery or project management within the internet industry.
• Exceptional communication and logical thinking skills, with a strong sense of ownership and a results-oriented mindset.
• Proven ability to thrive under pressure, manage multiple priorities, and drive execution efficiently.
• Solid time management and project management skills, with a keen eye for identifying and solving problems.
• A collaborative team player who communicates with purpose and works effectively across functions.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge AI-enabled customer service technology.
• A collaborative work environment with a global, passionate, and talented team.
• Career progression opportunities and professional development support.
• Chance to unleash your full potential and make a significant impact on the company and the CX industry.