Senior Technical Process Executive (Service Desk)
M
Metacom Careers
50 - 60K PHP
Full-time
BGC Corporate Center. H323+H75, 11th Ave, Taguig, Metro Manila, Philippines
laptops / DesktopsT/S OSRegistry FixPBX Administration ITIL Framework
Description
- Provide technical support and troubleshooting for laptops and desktops.
- Resolve issues related to T/S OS and perform registry fixes.
- Administer and maintain PBX systems for efficient communication.
- Implement ITIL best practices to enhance service delivery and operations.
- Assist in the training and mentoring of junior staff members.
Requirements
- Educational Qualifications: Bachelor’s degree in Computer Science or related field.
- Experience Level: 3-5 years of experience in a service desk or technical support role.
- Skills and Competencies: Proficiency in troubleshooting laptops/desktops, T/S OS, registry fixes, PBX administration, and understanding of ITIL Framework.
- Responsibilities and Duties: Hands-on technical support and issue resolution.
- Qualities and Traits: Strong problem-solving skills and ability to work under pressure.