Technical Support Representative
M
Metacom Careers
25 - 30K PHP
Full-time
customer servicecustomer supporttech support
Description
- Provide technical assistance and support for incoming queries and issues related to software and hardware.
- Diagnose and resolve technical hardware and software issues.
- Respond to customer inquiries with a positive and professional attitude.
- Document issues and resolutions in the support database.
- Collaborate with other team members to improve customer service processes.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
- Experience Level: 1-3 years in a technical support or customer service role.
- Skills and Competencies: Strong customer service and communication skills, proficiency in troubleshooting hardware and software issues.
- Responsibilities and Duties: Ability to work in a fast-paced environment, handle multiple tasks effectively.
- Qualities and Traits: Problem-solving mindset, patience, and empathetic approach towards customers.