Technical Support Representative
M
Metacom Careers
30 - 35K PHP
Full-time
Remote
Technical SupportTime ManagementProblem-Solving SkillsArtificial IntelligenceCommunication Skills
Description
- Provide technical support to customers via phone, email, or chat.
- Troubleshoot software and hardware issues to diagnose and resolve problems.
- Assist in the implementation and configuration of technical solutions.
- Document customer interactions and technical issues in the support database.
- Collaborate with the engineering team to resolve complex problems.
Requirements
- Educational Qualifications: Bachelor’s degree in Computer Science or a related field
- Experience Level: 1–3 years
- Skills and Competencies: Strong technical support skills, effective time management
- Skills and Competencies: Excellent problem-solving abilities
- Skills and Competencies: Proficiency in artificial intelligence technologies
- Skills and Competencies: Strong communication skills, both verbal and written