Technical Support Representative
M
Metacom Careers
30 - 35K PHP
Full-time
30th Street, corner 11th Ave, Taguig, 1634 Metro Manila, Philippines
Technical SupportArtificial Intelligence
Description
- Provide technical support for customers regarding software and hardware issues.
- Diagnose and troubleshoot technical problems related to products and services.
- Assist customers with the installation and use of AI-driven tools.
- Develop and maintain documentation of technical processes and solutions.
- Collaborate with product development teams to enhance customer experience.
Requirements
- Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience Level: 1–3 years in a technical support or customer service role.
- Skills and Competencies: Proven ability in technical support and familiarity with artificial intelligence technologies.
- Qualities and Traits: Strong communication skills and a customer-oriented mindset.
- Responsibilities and Duties: Ability to handle multiple customer issues simultaneously while maintaining professionalism.
- Working Conditions: Office-based role with occasional remote support as needed.