Career Support Group Manager

Career Support Group Manager

The Career Support Group Manager oversees performance, quality, and scalability of the

function, managing leaders, improving systems, aligning with global objectives, and

developing future leaders.

RESPONSIBILITIES

• Own function-level KPIs including placements, quality, and productivity.

• Translate business goals into execution plans and targets

• Monitor trends, risks, and opportunities and take corrective action.

• Lead and develop Career Support Leads, Specialists and Associates.

• Conduct structured performance reviews and talent planning.

• Build leadership readiness and succession capability.

• Own workflows, standards, and escalation models.

• Identify systemic issues and implement scalable improvements.

• Partner with cross-functional leaders on operational alignment.

• Serve as the primary PH Career Support contact for leadership.

• Provide regular reporting with insights and recommendations.

QUALIFICATIONS

• Bachelor’s degree required.

• 5+ years of experience in recruitment operations, RPO, contact center leadership, or

• client-facing workforce management.

• Proven leadership experience managing team performance, client relationships, and

candidate coordination in high-volume environments.

• Strong stakeholder management skills, adept at handling clients and candidate

escalations.

• Analytical, adaptable, and skilled at driving team performance and service quality.

WORK SET-UP

• Monday – Friday | Night Shift (DST Dependent)

BENEFITS

• Transportation Allowance

• Rice Allowance

• Leave Conversion Benefit

• Performance Reviews

• Government Mandated Benefits

• HMO + 2 Dependents (Effective Day 1)

• 10% Night Differentia