Technical Support Representative Service Desk Support

Description

• Provide exceptional technical support to end-users via phone, email, or chat.
• Diagnose and troubleshoot software and hardware issues to ensure quick resolution.
• Document support requests and resolutions in the ticketing system.
• Collaborate with senior technical staff to escalate complex issues when necessary.
• Maintain knowledge of industry trends and technological advancements to provide relevant solutions.

Requirements

• Educational Qualifications: Bachelor’s degree in Computer Science or a related field
• Experience Level: 18 months years of experience in technical support or service desk roles
• Skills and Competencies: Proficient in Service Desk operations and technical support methodologies
• Qualities and Traits: Strong problem-solving skills and effective communication abilities
• Responsibilities and Duties: Ability to work under pressure and handle multiple tasks simultaneously
• Working Conditions: Typically office-based with occasional remote support