Migration / Technical Customer-Facing Resource

Role Overview

IMPORTANT: Prior experience with Salesforce is required.

Data migration and technical setup are the critical first steps in any successful software journey. We are seeking a Migration & Technical Customer-Facing Resource to guide new clients through complex data transfers, system configurations, and technical onboarding.

In this high-visibility role, you will combine technical precision with clear client communication, using your Salesforce data architecture experience to make migration seamless and stress-free.

Key Responsibilities

• Data Migration Execution: Extract, clean, transform, and map client legacy data into Salesforce and modern SaaS environments without data loss.
• Technical Onboarding & Mapping: Work directly with client IT and operations leads to configure custom fields, data objects, integrations, and permission sets.
• Customer Technical Support: Serve as the front-line technical expert during client deployment, troubleshooting data sync errors and mapping discrepancies rapidly.
• Validation & Testing: Perform rigorous pre- and post-migration data audits to ensure 100% data integrity and system readiness.

Success Profile Metrics

• Core KPI: 100% data fidelity rate and zero critical data loss incidents across client migrations.
• Velocity Metric: Fast Time-to-Go-Live, moving clients from kickoff to production readiness within target project windows.