Client Relationship Manager (Russian Speaking)

Responsibilities

• Maintain and develop strong relationships with existing clients.
• Communicate with clients regularly to understand their needs, feedback, and concerns.
• Provide support for product-related questions and help clients understand company products and services.
• Act as a communication bridge between clients, Customer Service, and Operations teams.
• Coordinate with internal teams to follow up on client requests and resolve issues efficiently.
• Monitor client activity and proactively identify potential needs or concerns.
• Support client engagement, satisfaction, and long-term retention.
• Maintain accurate records of client feedback, requests, and follow-up actions.

Requirements

• 2+ years of experience in Client Relationship Management, Account Management, Customer Success, Customer Service, or a similar client-facing role.
• Fluent in Russian and English.
• Strong communication, relationship-building, coordination, and problem-solving skills.
• Professional and customer-oriented with a strong service mindset.
• Able to coordinate effectively with multiple internal teams.
• Comfortable working in a fast-paced, international environment.
• Experience in FinTech, Crypto, Web3, Payments, or Financial Services is preferred.
• Understanding of digital assets, cryptocurrency, exchanges, or payment products is a plus.
• Mandarin Chinese proficiency is a strong advantage.
• Must be willing to work full-time on-site in Dubai.

Preferred Qualifications

• Previous experience managing or supporting international clients.
• Experience working with high-value or key clients.
• Strong cross-functional coordination and client issue follow-up skills.
• Experience in an international or multicultural working environment.