SAP SD Consultant

This is a customer-facing onsite role covering both day-to-day support and project delivery across a business-critical order-to-cash landscape.

The successful candidate will work closely with business users, the wider functional team and technical counterparts to keep sales and distribution processes running reliably, while contributing to ongoing modernisation work across the estate.

Key responsibilities

Functional delivery and support

Provide functional support across the SAP SD module, covering order management, pricing, deliveries, shipping, billing and credit management.

Analyse, troubleshoot and resolve incidents within agreed service levels, escalating to SAP via OSS where root cause cannot be established internally.

Configure SD to meet business requirements, and prepare functional specifications for developments handled by the ABAP team.

Support master data governance across customer master, material master, pricing conditions and output determination.

Order-to-cash and integration

Support end-to-end order-to-cash processes, including EDI-based order intake and IDoc processing.

Troubleshoot inbound and outbound IDoc failures, pricing condition errors and interface issues, working with integration and technical teams on resolution.

Understand and support integration points between SD and MM, FI/CO, LE and third-party platforms.

Project and testing involvement

Participate in project workstreams, including requirement gathering, solution design, configuration and cutover support.

Support SIT and UAT phases: prepare and review test scripts, execute test scenarios, and manage defect triage and retesting.

Contribute to change control processes, ensuring changes are properly documented, tested and approved before release.

Stakeholder engagement

Act as the functional point of contact for SD-related matters with business stakeholders.

Run workshops and requirement discussions with business users, and translate business needs into practical SAP solutions.

Coordinate with onshore and offshore team members across time zones.

Documentation and knowledge management

Maintain functional documentation, configuration records and process documentation.

Contribute to knowledge transfer and support continuity within the account team.

Required skills and experience

Essential

10+ years of hands-on SAP SD experience, including configuration and support.

Minimum two full lifecycle implementations, plus experience in a support or AMS environment.

Strong configuration knowledge across sales document types, item categories, schedule lines, pricing procedures, condition techniques, copy controls, delivery and billing configuration.

Practical experience with IDoc processing, EDI order flows and interface troubleshooting.

Working knowledge of SD integration with MM, FI/CO and LE, EWM/TM

Ability to write clear functional specifications and work effectively with ABAP developers.

Experience with incident and change management tooling (ServiceNow)

Strong analytical and problem-solving skills, with the ability to work through complex issues independently.

Excellent written and spoken English, and confidence dealing directly with business stakeholders.

Desirable

Experience in the FMCG, beverage or consumer goods sector.

Familiarity with SAP Integration Suite, SAP PI/PO or MuleSoft.

Knowledge of SPS Commerce or comparable EDI platforms.

Understanding of SAP EWM/TM transportation and warehouse processes.

SAP SD certification.