Operations Supervisor

OPERATIONS SUPERVISOR

SPECIFICATIONS OF RESPONSIBILITIES:

• Manage and lead all car park employees under assigned carpark
• Ensure employee's compliance and adherence of all company policies and procedures.
• Review and revise policies if needed and seek management approval
• Conduct site visit regularly and accomplish checklist. (4-5 carpark site per week)
• Prepare monthly report analysis & recommendations for site visited.
• Secure operational support during working hours holidays and weekends.
• Maintain open communication to all employees handled, close collaboration with the departments & partner clients with direct concern with operations
• Operate car parks profitability by maximizing sales & minimizing cost
• Comply with internal sales cost & profitability targets
• Address conflicts & issues then develop initiatives to improve processes & performance result

SALES AND MARKETING SUPPORT FUNCTIONS

Responsible in managing car park sales and revenue performance

• Identify strategies that will boost sales.
• Tie up with Marketing in identifying and implementing promotional activities
• Monitor activities, pricing strategies that increases yield & revenues
• Monitor sales performance: Growth and Trend (incline and decline)
• Identify factors that affects the performance & create counter actions immediately
• Ensure achievement of Sales (Daily & Monthly) Target set by the management.
• Strictly monitor financial/cash transaction compliance of all site employees.
• Monitor Sales update and Sales Report and ensure daily deposit of all cash collection
• Identify loss incurring sites. Counter act & turn-around it into income-generating site w/in the month.

BUSINESS DEVELOPMENT SUPPORT FUNCTIONS

• Assist and analyze new business development while maintaining existing marketing tools.
• Contributing to the development of strategic plans & preparations of tender documentation and other proposals for the future expansions of car parking operations.
• Implement the projection from Business Development and if targets are not met suggest for possible adjustments and solutions to be able to hit the target.

STAFF MANAGEMENT FUNCTIONS

• Demonstrate leadership and set directions with clear goals and expectations at each site by developing and/or revising local operating procedures & monitor performance thru hard reports from subordinates to be signed by him
• Promote harmonious working relationship within the organization and participating in the team briefing process, promoting stability & staff morale.
• Plan, implement & monitor staff development
• Regular Performance Coaching and Work Mentoring
• Performance Feed backing and Appraisal
• Regular implementation of Rewards and Recognition
• Validate new hire training exposure & recommend for deployment
• Check and maintain standard grooming and self- presentation of site employees
• Ensure complete manpower and staff productivity of all car park sites.
• Supervise & evaluate staffs including recruitment, performance management & issues resolutions.
• Meet & attend monthly operations meeting of your respective car parks to know the needs of the employees
• Refer to HR for Training and Development for up-skilling/re-skilling or to qualify for higher position thru promotion.

OTHERS FUNCTIONS

• Prepare and recommends quarterly plans for cost reduction initiatives in the car parks
• Contributing to the preparations of annual budgets of respective car parking operations.
• Maintain standard compliance of car park presentation and design. Coordinate closely to Facilities and Design for any repair and constructions needed.
• Coordinate with various departments for all the needs of the car park sites. (Supplies, Assistance & Reports)
• Perform other tasks that maybe assigned from time to time.

QUALIFICATION:

1. Bachelor’s degree in Business Studies/Administration/Management, Operations Management, or any business related field.
2. Additional certifications in Management, Sales, or related fields would be an advantage.
3. At least 3-5 years of experience in operations management or supervisory roles.
4. With at least 3-5 years extensive retail industry experience is required in this position.
5. Proven experience in managing teams, handling performance metrics, and achieving sales and profitability targets.