Community Account Manager

International next-gen broker actively expanding across the markets of LatAm, MENA, SA, and SEA. We provide clients with access to cutting-edge solutions in trading and copy-trading. We offer a variety of assets to trade (Forex, Stocks, Crypto, Indices, Synthetic Indices, Commodities) and enhance traders' experience with AI-powered features. Clients enjoy both Nomo Trading Platform (a proprietary modern solution featuring an intuitive, user-friendly interface) and MetaTrader 5 (MT5) (classic trading platform with professional analysis and execution tools). Own mobile application provides an on-the-go flexible trading experience. We aim to attract more than 150,000 clients within the next three years.

What is role about?

We are opening an Account Manager role dedicated to the LATAM region. The person in this role will own the client relationship after the first deposit — driving activation, redeposits, and long-term trading activity across Latin American markets. This is a hands-on, client-facing role built around direct communication: calls, WhatsApp, and CRM-driven outreach. The role works closely with Sales, Payments, Compliance, and Analytics on a daily basis.

What You Will Do:

• Own an assigned LATAM client portfolio end-to-end after the first deposit: activation, redeposit, and retention — with a target of at least 85% of the portfolio active by month end
• Drive key personal metrics: Retention Rate post-FTD, Redeposit Rate, Churn Rate, Reactivation Rate, Trading Volume per cohort, Average Deposit Value
• Handle client communication: onboarding calls, trigger-based outreach through the dialer (inactivity, drawdown, withdrawal requests, and more), with a minimum of 2 hours of live client conversations per day
• Engage clients via WhatsApp, messengers, and Email/CRM retention campaigns — using approved templates, with follow-up and feedback on effectiveness
• Manage bonus/promo eligibility for portfolio clients and maintain CRM discipline: accurate statuses, call outcomes, next-step tasks
• Escalate payment, technical, and compliance issues and own the case until resolution; feed churn patterns back to Sales, Product, and Analytics
• Maintain full compliance with regional regulatory requirements and communication standards — no guaranteed-profit language, no investment advice
• 
  

What You Bring:

• 1+ year of hands-on experience in retention, account management, or client success within CFD/Forex/Crypto — or a proven track record in high-ticket / premium-product sales with strong motivation to learn trading
• Proven track record of outbound client communication (calls, messengers, follow-up) and understanding of retention funnel mechanics: activation, redeposit, churn signals, reactivation
• Working knowledge of trading products (instruments, leverage, margin, spreads, order types) — enough to hold a credible conversation with an active trader
• Hands-on experience with CRM systems and telephony
• Analytical mindset and ability to distinguish a legitimate commercial conversation from a compliance breach
• Quiet, professional home working setup; presentable appearance for client video calls
• Spanish — native. English — B2

Nice to Have:

• Additional languages (Portuguese, Russian) and direct work experience in specific LATAM markets: Mexico, Brazil, Colombia, Argentina
• Understanding of the full client lifecycle: acquisition → activation → retention → reactivation
• Personal trading experience on a retail platform

What We Offer:

• KPI-based bonus system tied to portfolio quality and volume
• Full support from marketing, product, sales, and management teams
• Work with innovative AI-driven trading and copytrading products