Event Operations Assistant

Job Overview

Level Up Talent Solutions is looking for a Lean-Pro Event Operations Assistant to support a growing U.S.-based events company that curates hyper-localized community experiences with local restaurants, vendors, and brand partners.

This role will provide administrative and operational support across vendor communication, customer service, ticketing updates, event tracking, Google Forms, file organization, and internal coordination. The ideal candidate is organized, detail-oriented, reliable, and comfortable supporting multiple events, deadlines, and communication threads at once.

This is a great fit for someone who can follow processes, learn quickly, communicate clearly, and help keep event operations moving smoothly behind the scenes.

Responsibilities

• Support vendor communication through email, including follow-ups, information collection, deadline reminders, and confirmation tracking
• Track vendor and partner communication, outstanding items, follow-ups, and event-related deadlines
• Respond to customer questions and requests via email, including ticketing questions, event details, refunds, transfers, and other participant needs
• Update event information, ticket details, pricing, FAQs, and other event-related content on the ticketing platform and website
• Create and manage Google Forms for vendor participation, volunteer sign-ups, feedback, confirmations, and other event needs
• Maintain organized Google Drive folders, files, documents, logos, forms, vendor details, and event materials
• Track vendor participation, forms, payments, logos, COIs, product commitments, and other required information
• Help organize event materials such as passports, signage, vendor information, check-in materials, and promotional assets
• Communicate with the internal team through Slack and provide updates on event progress, pending items, and important changes
• Keep event tasks, notes, timelines, contacts, and information updated in the company’s event planning tool
• Maintain event-related deadlines, meetings, vendor calls, and reminders in Google Calendar
• Assist with data entry, research, follow-ups, and other administrative tasks as assigned

Qualifications

• Experience in administrative support, virtual assistance, customer service, event support, operations support, or a similar role
• Strong English communication skills, both written and verbal
• Comfortable communicating with vendors, customers, and internal team members professionally
• Highly organized and able to manage multiple tasks, details, deadlines, and follow-ups
• Comfortable using Google Apps, including Gmail, Google Drive, Google Sheets, Google Forms, and Google Calendar
• Experience using Slack or similar team communication platforms
• Able to learn ticketing platforms, event planning tools, and internal systems quickly
• Detail-oriented when updating event details, vendor records, customer requests, and file organization
• Reliable, proactive, and able to work independently in a remote setup
• Comfortable supporting a growing, fast-moving, collaborative team



Nice to Have

• Experience in event planning, hospitality, restaurants, local businesses, sales, marketing, or community events
• Experience using ticketing platforms similar to Eventbrite
• Experience with Adobe Photoshop or Illustrator
• Experience organizing event materials, vendor files, customer inquiries, or event trackers