Customer Support Specialist

About the Role

We're looking for a customer-focused and proactive Customer Sales & Support Specialist to join our growing team at WAW Group Global.

You'll be responsible for assisting prospective and existing customers with our CRM and accounting software solutions, answering inquiries, providing basic technical support, and helping customers find the right solutions for their business needs.

You'll handle customer interactions through calls, email, and chat while working closely with our Sales, Technical, and Implementation teams.

This role is ideal for someone who enjoys helping customers, has an interest in technology, and is comfortable handling both customer support and sales-related inquiries.

What You'll Do

• Handle customer inquiries through calls, email, and chat in a professional and timely manner.
• Understand customer needs and recommend suitable CRM, accounting software, or other business solutions.
• Explain product features, benefits, and basic system functionality to prospective and existing customers.
• Respond to sales inquiries, follow up with potential customers, and support lead conversion.
• Conduct basic product demonstrations when required.
• Assist customers with common product concerns and basic technical troubleshooting.
• Escalate complex technical issues to the appropriate team and follow up on their resolution.
• Prepare or coordinate quotations, proposals, and other sales-related requirements.
• Support customers throughout the sales process, from initial inquiry to purchase.
• Identify opportunities for upselling and cross-selling relevant products or services.
• Coordinate with Sales, Technical, and Implementation teams to address customer needs.
• Maintain accurate records of customer interactions, sales opportunities, and follow-ups in the CRM.
• Manage multiple customer inquiries while maintaining service quality and meeting agreed targets.

What We're Looking For

• At least 2 years of professional experience in customer service, sales, technical support, software support, or a related role.
• Comfortable handling customer inquiries through voice calls, email, and chat.
• Good communication, customer service, and interpersonal skills.
• Ability to explain product features and technical information in a clear, customer-friendly manner.
• Basic technical troubleshooting skills and willingness to learn new software systems.
• Ability to understand customer needs and recommend suitable products or solutions.
• Comfortable handling sales inquiries, following up with leads, and working toward sales targets.
• Experience using CRM systems or customer support tools.
• Organized, detail-oriented, and able to manage multiple customer concerns and follow-ups.
• Patient, resourceful, and professional when handling customer concerns.
• Able to work independently and collaborate with different teams.

Nice to Have

• Experience supporting or selling CRM, accounting software, ERP, SaaS, or other business software solutions.
• Background in B2B customer service, software sales, or technical support.
• Experience conducting product demonstrations or assisting with software onboarding.
• Familiarity with customer support platforms such as Zendesk, Freshdesk, Salesforce, or similar tools.
• Experience handling customer retention, upselling, or cross-selling activities.
• Previous experience supporting international customers or technology-based businesses.

Why Join Us?

You'll have the opportunity to work with a growing company providing CRM, accounting software, and other technology solutions to businesses.

We're looking for someone who takes ownership of customer concerns, communicates professionally, and is willing to develop both their customer support and sales skills.

You'll also gain exposure to different business software solutions while working closely with our Sales, Technical, and Implementation teams.

Work Location: Hybrid remote in Taguig

Please refer to job description.