IT Technical Support
S
Sundust Bros Corporation
15 - 20K PHP
Full-time
Legaspi. Legaspi, Olympia, Makati City, Metro Manila, Philippines
Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Diagnose and troubleshoot technical issues efficiently, guiding users through step-by-step solutions.
- Maintain documentation of support processes, bug reports, and user feedback to enhance service quality.
- Assist in the setup, configuration, and maintenance of computer systems and peripherals.
- Educate users on software and hardware features to improve user experience.
Requirements
- Job Title: IT Technical Support
- Job Function: IT Technical Support
- Responsibilities and Duties: Strong problem-solving skills and ability to diagnose technical issues.
- Working Conditions: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Qualities and Traits: Excellent communication skills and a customer-oriented mindset.
- Technical Proficiency: Familiarity with operating systems, networks, and software applications.
- Team Collaboration: Willingness to work collaboratively with IT team members and other departments.