hackquest logo

Customer Experience Specialist

G

Gogox Malaysia Sdn Bhd

3 - 3.1K MYR
Full-time
Jalan Yap Kwan Seng Bandar Kuala Lumpur WP Kuala Lumpur Malaysia 50450
Critical ThinkingVerbal CommunicationCustomer ServiceActive ListeningProblem-SolvingEmpathyLogisticsCommunication SkillsProblem-solving SkillsPatienceTime Management

What You Will Deliver

  • Project & Fleet Coordination: Act as the primary point of contact for corporate clients and our delivery fleet across various enterprise projects, ensuring seamless and timely execution.

  • Cross-Functional Collaboration: Partner closely with our Singapore-based operations team to bridge operational gaps and streamline daily workflows.

  • Omnichannel Support: Resolve end-consumer inquiries, issues, and escalations promptly and empathetically via WhatsApp, phone, and email.

  • Process Documentation: Design, update, and maintain Standard Operating Procedures (SOPs) for both new and existing projects to ensure service consistency.

  • Ad-Hoc Support: Tackle spontaneous challenges and handle ad-hoc tasks assigned by management to support business growth.

  • Maintain professional customer service, creating a great experience for customers.

Benefits

  • EPF
  • SOCSO
  • Annual Leave
  • Medical Leave
  • Health Insurance
  • Medical and Hospitalisation Leave
  • Annual Bonus
  • EIS
  • Medical Insurance
  • Training Provided
  • 5 Working Days
  • Allowance Provided

Who You Are

  • Minimum of SPM or Diploma.

  • At least one year of customer service experience is preferred (Fresh graduates are welcome to apply).

  • Exceptional written and verbal communication skills, a sharp eye for detail, and a proactive attitude toward tracking, follow-ups and being a good teammate.

  • A collaborative team player who thrives in a fast-paced environment and genuinely enjoys problem-solving.

  • Foundational knowledge of Microsoft Excel for data tracking; possess a forward-thinking “AI adoption” mindset to embrace and leverage new tools for process optimization.

  • Prior experience or understanding of logistics and last-mile transportation is a strong advantage.

  • Proficiency in written and spoken English.

  • This role operates on a rostered shift basis between 6:00 AM and 10:00 PM. Candidates must be comfortable and willing to work shifts that fall on weekends and Public Holidays.