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Customer Service Specialist (24/7) (Cryptocurrency Project)

T

TDCX (MY) Sdn. Bhd.

3 - 3.5K MYR
Full-time
Menara Kembar Bank Rakyat, 33, Jalan Rakyat Kuala Lumpur WP Kuala Lumpur Malaysia 50480
Strong communication and interpersonal skills.Good problem-solving and customer service skills.Ability to handle customer inquiriesGood multitasking and time-management skills.Customer-oriented with a positive attitude and willingness to learn.Ability to work independently and as part of a team.English

Job Description:

  • Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.

  • Authenticate customers, document interactions accurately in CRM, and escalate issues outside Tier 1 scope with clear notes and context.

  • Adhere to compliance, privacy, and security requirements, flag recurring issues or content gaps, and participate in coaching and training.

Benefits

  • Shift Allowances up to RM500
  • Medical and Insurance Coverage
  • 15 days Annual Leave
  • 14 days Medical Leave
  • Training Provided
  • EPF SOCSO
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF
  • SOCSO
  • EIS
  • Performance Bonus
  • 5 Working Days
  • Medical Insurance

Who are we looking for?

  • 1+ year experience providing customer support via at least one channel: voice, email, or messaging/chats. ○ Preferably working in highly regulated industries such as FinTech, crypto, insurance, or financial services environment

  • Minimum diploma, preferably with a college degree

  • Excellent communication in English language proficiency

  • Familiarity with CRM systems and customer support practices

  • Experience using LLM/AI-powered tools (e.g., AI copilots, chatbots, workflow automation) in a customer support or operations environment

  • Able to work on shift, early morning, midnight hours, weekends and public holidays

Top reasons to work with TDCX

  • Attractive remuneration, great perks, and performance incentives

  • Comprehensive medical, insurance, or social security coverage

  • Engaging activities and recognition programs

  • Strong learning and development plans for your career growth

  • Positive culture for you to #BeMore at work

  • Easy to locate area with direct access to public transport

  • Flexible working arrangements

  • Be coached and mentored by experts in your field

  • Join a global company with 26 years of experience and 310+ industry awards