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Customer Support Specialist

A

Agensi Pekerjaan Recruit Solutions Sdn Bhd

3.5 - 5K MYR
Full-time
Bukit Rahman Putra Sungai Buloh Selangor Malaysia 47000
CommunicationInterpersonal skillAble to coordinate with multiple departmentsFluency in MandarinCustomer serviceCommunication skillsProblem-solving

Job Overview

We are seeking an experienced Customer Service Executive to manage customer enquiries, sales orders and delivery coordination while maintaining strong customer relationships within the personal care and skin care industry.

Job Responsibilities

  • Handle customer enquiries, sales orders, quotations and delivery schedules.

  • Coordinate with Sales, Production, Planning, Warehouse and Finance to ensure timely order fulfilment.

  • Manage customer complaints, product quality issues, returns and claims in coordination with QC/QA.

  • Monitor order status, stock availability and delivery performance.

  • Maintain good customer relationships and ensure customer satisfaction.

  • Prepare customer service reports and maintain accurate records.

Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF
  • SOCSO
  • EIS

Job Requirements

  • Diploma or equivalent qualification in Business Administration, Customer Service or a related field.

  • Previous experience in customer service, sales coordination or order processing is preferred.

  • Mandarin speaker is mandatory for this position.

  • Good communication and interpersonal skills.

  • Able to coordinate with multiple departments and handle customer complaints professionally.

  • Organised, detail-oriented and able to maintain accurate records.

Working Hours:

  • Monday to Thursday: 8:00 AM – 6:00 PM

  • Friday: 8:00 AM – 5:00 PM