Customer Support Specialist | Permanent Night Shift
TDCX (MY) Sdn. Bhd.
Preferable with 2 year(s) of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.
Flawless verbal communication skills in English language is essential.
Patience, empathy, and a unique ability to manage stress.
Skilled and eloquent in writing.
Strong communication and interpersonal skills.
Ability to work under pressure and adapt quickly to adverse situations.
Technical aptitude and the ability to pick up new technology quickly.
Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies.
Familiarity with ticketing systems.
Experience with policy work, or help resource project management
Previous, demonstrable experience with creation of online help resources
Early adopter of technology.
Benefits
- Annual Leave
- Medical and Hospitalisation Leave
- Training Provided
- EPF
- SOCSO
- EIS
- Allowance Provided
- Medical Insurance
Providing support and consultation services to users worldwide through various channels such as phone, email and online chats.
Support cover areas such as platform operations, booking issues, refunds, and general inquiries related to Airline services.